The more you tell us the more we can help. Can you help us improve? Resolved my issue. Clear instructions. Easy to follow. No jargon. Pictures helped. Didn't match my screen. Incorrect instructions. Too technical. Screenshots within this article represent the recommended settings for a mixed Windows XP, Vista and Windows 7 environment.
Remote Assistance must be enabled on both machines. Note under Remote Desktop configuration that inbound connections can be further limited by type. The Remote Assistance Advanced button allows for the selection of additional remote management filters. In other words, mouse and keyboard control cannot be taken or transferred. The checkbox at the bottom of the Remote Assistance Settings panel and its commensurate policy setting can limit Remote Assistance sessions to Vista and Windows 7 platforms.
Group Policy or Registry settings may also be used to block Remote Assistance via settings that appear to be Remote Desktop related. Check to assure that the following policy allows connectivity or is disabled thereby allowing the local setting. If the policy is not configured, the Registry value should not exist and is a residue or was blocked by an alternate security application.
Note that these settings need to be made well in advance of the need or offer for remote connection. This setting can be established in the local image or through Group Policy. In such cases it will be useful to have previously added a user or group account with elevated permissions, and to set UAC to prompt for permissions at the application level per launch. Standard users cannot start the services if they are not enabled. Each can be used to start, stop, and configure remote sessions, including service starts, the opening or bypass of firewall rules, remote function management, and offering remote assistance.
Command line tools, however, are not designed to establish permanent services states for remote access tools. If Remote Desktop or Remote Assistance will be regularly used by support staff, then automatic delayed states should be set for each desired service. Then select the Advanced Connection option for help desk at the bottom of the panel.
Microsoft Remote Assistance is also available via the command prompt. The Remote Assistance GUI enables connectivity between standard users, and offering assistance from the command line works from standard permission levels as well. Once the Easy Connect password has been exchanged between two machines, it should not be necessary to use the password to connect or offer assistance for subsequent sessions, unless the DNS resolution, IP address or other system authentication elements subsequently change.
The command line interface will default to use of Easy Connect if it has been previously established. Note that the switch is not case sensitive, though I have typed it this way to help you avoid the most common syntax error. The most common problem is larger networks and across firewalls, is the establishment of appropriate Ports. NAT is supported, if the appropriate protocols are supported on router and firewall interfaces.
Checking remote system visibility via ping, tracert or pathping are obvious tests while in the cmd window. You can also use Remote Desktop Connections as a test of system availability, or to provide uni-directional support from the command interface. Also provides a list of additional Remote Desktop Connection configuration options. With just a little preconfiguration and some simple guidelines, Microsoft Windows 7 provides far greater remote system and user assistance.
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