Please go to the Order History page for more information on previous purchases through the Home Use Program. Please make sure you are signed in to the Microsoft Store with your personal account associated with the Home Use Program in order to view the discounted price of the products. For information on previous purchases, visit the Order History Page. See more FAQs. United States. How your email address is used. Microsoft will use your email address for this one-time eligibility check and to provide you with an activation link.
Get started. Check your work email to confirm eligibility. Please re-enter your information and try again. Your email to access the Home Use Program has expired. Please check your eligibility again by entering your work email address. There was a problem processing your request. Please try again later. That email address is not valid. Please enter your email address in valid format such as name example. Please sign in with your other personal Microsoft account to get started.
Frequently asked questions. Expand all Collapse all. Give your employees discounts on Microsoft with the Microsoft Home Use Program and help provide them with professional tools for personal projects. It offers Microsoft Family and Personal—premium, up-to-date software—at a discounted rate through your company. The Home Use Program helps your employees become more proficient and productive with Microsoft at home—increasing employee satisfaction while lowering the need and cost of IT help and training.
The Home Use Program gives employees the opportunity to own and use Microsoft products. Skill and experience grow from personal use and translates to higher productivity, satisfaction, and savings for your company. The Microsoft Home Use Program is an employee purchase program designed for Microsoft's valued customers and offered through your company.
For employees to take advantage of the Microsoft Home Use Program discount, they need a valid corporate email address and an active Microsoft account, and the organization will need to meet one of the following criteria:.
Commercial and government customers who have purchased 2, licenses or more of one or a mix of Microsoft E3 or E5. Microsoft provides powerful productivity apps that make life more creative, organized, and secure.
Microsoft Family. Great for families and households. Includes subscription benefits for up to 6 people. Microsoft Personal. Great for individuals. Includes subscription benefits for 1 person.
To qualify for the Home Use Program, employees must work at a company that qualifies for the Home Use Program and have a corporate email address.
Picture above is no longer accurate. If you follow the instructions you will just be taken to this page:. This page looks nothing like the screen shot above. After about 5 days at hours per day, I begin by explaining everything up front. They transfer me around. Each time I have to explain it over again. Each time I have to reenter my email address. Each time I have to forward it out to a civilian email, then close out enterprise and allow them remote access to my civilian email.
After a few hours, They tell me to call the DOD and have them enable links. I ask for a supervisor. I go through this process again. Another day wasted. This last time, I told them up front if they ask me to enter my email address again that I just want a supervisor. When I got that guy, I explained the situation again. He told me to go enter my email address on the HUP website, so I asked for his supervisor. I get this new guy, explain everything to him. He tells me to enter my email address on the HUP website.
So I did. He tells me to enter my email again, so I do. He then tells me to click the link in the email. My S-6 told me previously that Microsoft is full of crap. I ask him for his supervisor and he still says no. He then tells me to go back to the website and try again.
I did not insult him, nor did I use profanity. He told me I was abusive and now my number is blocked. Several of my buddies who actually handle tech support calls for this specific products tell me that the higher ups at Microsoft are still trying to figure this out. But once they do, those cases that have come to them will be called back and helped with the purchasing as much as possible. After two hours I just hung up. The same thing happened but instead of going multiple days, I just said forget it.
This is horrible service Microsoft. Spencer: Just an FYI for you and your readers here. The move to Office has a huge problem right now that some have already reported here. To add insult to injury, Microsoft technical support is going to tell you to contact your I.
My advice to everyone is if Microsoft technical support tells you to contact your I. Be persistent and patient. I have tried to get the Microsoft Home Use Program through my mail. The Outlook web app gives me this message…All active links contained in this email were disabled. Any ideas for how to get around this. A buddy of mine who works for Tech Support over at MS tells me that this is an ongoing problem. MS is slow to realize that the I. Can I change to an older version of the office?
This will allow the validation email to get through. I found this knowledge on the HUP site and I finally was able to get the email and make the purchase. Good Luck -ME1 B. If you have Windows 7 or 8. Refer to link above. So if you buy both offers you get two copies of Office Useful for people with atleast 2 Windows computers. Interesting about the MAC version allowing you to get two copies. Thank you for the info. I will update the post. Does the MAC version allow me to download it twice? One Mac or PC at one time only.
Spencer: The switch from Office to Office is happening this month. No new one as of the moment. If all else fails call MS and provide them your Navy e-mail address and program code. They should be able to help you out. See the posted instructions in the article above. I have tried with the AF codes, but it doesnt recognize my email. Since you have. Please check with your helpdesk to see if yours end in the new email formats or maybe the a different school email address with possibly xxx.
I work on base in Kunsan Gunsan South Korea! Good Luck! In addition instead of the the perpetual versions of Office i. This is already happening for HUP outside of the U. Microsoft will be retiring these product offerings through the Home Use Program and will be offering the most up-to-date Office experience with Home Use Program to Office Home and Personal at a significant discount. John, thanks for your help and advice over the years. And thank you for the advanced warning on this change.
Very disappointing news. It requires a Microsoft Account though. Follow the instructions posted by Spencer above the one that says Option 2. Once you get to chat rep state right away you want a refund for the product you bought from their Home Use Program. After that provide your order number and work e-mail address. John, thanks for this information. I was looking for the military discount for I just got a Chromebook and your content was super helpful.
Much appreciated! I just received my email! Happy New Year! Tried this code and it does not work for me. Contacted CS and was told the issue is on my employers end, not theirs. I explained that I suspected it was simply because my email suffix is okinawa.
Of course, on a new Mac Laptop it does not. I used my [email protected] email address. You will receive a confirmation email with your Product Key as well as download instructions when our review has been completed. Please allow 4 to 6 hours for our review to be completed before inquiring about the status of your order. We recommend that you write down or print your Order Number for future reference. Ready to rip my hair out at this point.
After cancelling the first order and repurchasing, I received the same message above. Wait for that call or e-mail from them. Better that way than you re-purchasing again and again and getting nowhere. In fact, I highly advised anyone who has trouble purchasing to attempt only once and then call Microsoft after that, if still not resolved ask to be escalated to that Tier 2 team of theirs since usually those are their most experienced technicians.
Wait for that contact from Tier 2 Support. They usually are the last line of support for this and have a high success rate of resolving your issue. As I mentioned above grit your teeth and be patient.
Call help desk. Mines work fine. I use my [email protected] and it work fine. I just need to go home and get the forward email from my work to my home to download the product. The best way is to call the helpdesk to make sure you email is accurate.
Try using your complete name again and also so emails might still be under the af. Good Luck. I honestly got no where with Microsoft over the phone help. By dumb luck, I had the Microsoft validation email in my Coast Guard inbox and then just forwarded to my personal email. I would just and see if you can receive the validation email from Microsoft.
I purchased Microsoft Office on December 1st Those Tier 2 people know what to do if you can get to them. The first ones that answer when you call or chat are frontline folks with little to no experience handling this issue.
Again, grit your teeth and be patient. I have a Mac and my office is so outdated! I went to the exchange and they have a year subscription for Thank you so much for providing this!
Ann: It actually does work provided you get the right representative and have tons of patience. The problem is getting a knowledgeable technician to help you out in this scenario since only a small amount of people at Microsoft know this problem. My advice will be the same as what I told Andy below, if all else fails ask for a supervisor and demand to be escalated to higher level of support. That should get you the help you need.
Bottom line refuse to be turned away or referred to the I. Grit your teeth and be persistent. Good luck. If you have a service request number with Microsoft tech support, demand to be escalated to higher level of support.
I have a work email address that ends in associates. Is there a reason why this does not work? I work for DHS. Microsoft is unable to provide any assistance. I would recommend updating this guide to reflect that! This guide is a misleading to make you believe that if you spend the time with customer service, they can help. Please revise! That usually gets you the help you need from the Microsoft technician. If all else fails ask that technician that you want to talk to a supervisor.
So far I have been trying for days and no one seems to be able to help me. They just say to contact the internet service provider for the email to have the email unblocked.
Coast Guard here. Andy: You probably got a newbie who does not know any better. Follow my suggestions that was my reply to your post on October 29, at Not Navy. Use the Army program code above when going to the HUP website. Keep trying! I had the same issue, I had to re-enter it up to 5 times for it to finally go through, keep trying!
Spencer: FYI. Thanks for the update. You should be able to put in the code after typing in your DOD email address. Attempted to use my ship.
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