Apply to the whole worksheet. More Telephone conversations interactive worksheets. Terms of use Privacy policy Cookies configuration Report copyright infringement Contact. This website uses cookies We and our advertising partners use cookies and other tracking technologies to improve your browsing experience on our website, to show you personalized content and targeted ads, to analyze our website traffic, and to understand where our visitors are coming from.
You can find more information and change your preferences here. Make interactive worksheets. Video tutorial. Get started. Make interactive workbooks. Teachers access. Username or email: Password: Remember me. Hoping for the best lesson Thank You.. Hi Annemarie. I should confess that your diction is flawless. I am a teacher and I really enjoy your method of teaching.
Good luck. Thank you Annemarie for your good content and dedication for teaching English to non- native speakers. Good day Annemarie. The phrases would help me a lot especially when calling our BOD, which I usually do almost every week.
Wow Annemarie,your phone phrase lesson is very effective and easy to learn. It is very motivated and stratetegic. Like before answering the phone like:-take a few deep breaths,calm down and prepare to speak in English. Sounds like you have some effective new phrases to use. I sell insurance policies over the phone and I need to ask the same questions that other person did before, and most customers are very upset.
New expression I will start using: Sorry, to interrupt. Before you continue, can I clarify what you said? I have long wanted to speak english. The diction in your speech is so impeccable that, I mostly understand what you say.
It is true that conversations on the phone are a challenge. There are various idioms and accents in english that, I find confusing and increase my insecurity to speak.
Thank you!! Hi Claudia Licia. Thank you so much for your comment. We wish you much continued success in your English. Thank you very much Annemarie! Your lessons are fantastic. Thanks a lot. Hi Anemaire, this is seleshi I have got a great lesson in various ways.
Thank you and God bless you. Thank you so much for this lesson Annemarie. My problem is how to leave a message whenever my call go straight to the voicemail. I feel that I annoy the person on the other line every time I use that phrase.
Dear Annemarie, thank you very much for this wonderful class on common and important telephone phrases. I always find it difficult answering telephone calls from academics whom I consider as good speakers of English.
I am an undergraduate and most times, my lecturers ring me up especially my supervisor to find out the progress of my research work. Although, I have learnt from this class, how to always put them on hold formally while I comport myself to speak with them in English, I would appreciate it if you could help me with more tips on how to always communicate … Read more ». Your lesson is really helpful, thank you Jiri.
Thank you so much for your answer and all your tips. Great question, Delphine! If they are not clear or they try to avoid answering, you have a couple of options: 1. Speaking on the telephone may be quite frustrating and challenging, but if you take one step at a time your telephone skills will definitely improve.
Learning another language — and speaking it fluently — is not easy. We make a lot of mistakes along the way. I wish you continued success in your English progress. Dear Annemarie. Thank you so much again for your absolutely unique lessons and generous work for us. Telephone calls were really difficult for me particularly when someone were calling to me.
I am grateful for the fortunate chance to come to your channel. Every your lesson gives steps to confidence. What a wonderful comment, Damira. Here it is: I regularly take part in conference calls with American NY colleagues. Because of the conference situation everyone talks in a mess I often find it difficult to understand correctly.
How do I proceed, what should I say then? Great question, Frank. It certainly is difficult when so many people speak at the same time. Would you mind repeating that? If you can help me , that would be great. Now after watching your video, I know how to say : can you speak lowly please , can you say that again please, or can you explain it for me. Loved this article of yours.
Really constructive and professional. Many thanks indeed! Regards, GF. Thanks Gilda, that is really lovely of you to say so! We love supportive feedback like that. Much appreciated. Answering the Phone Formal Hello. This is Susan. Personal Hello, thank you for calling [name of company]. This is Susan — how can I help you? Professional Good morning good afternoon , this is Susan.
How can I help you? Professional Informal Hello. Susan speaking. Of course, what makes you worth your pay check is how you deal with the problem. What does Dave say to introduce the fact that there were some problems in production?
What does Dave say are the root causes of the problems? Being productive at work means getting stuff done. And sometimes to get our own work done, we need other people to get things done. Well, often we just pick up the phone and call the person. And what do you say? You need to be firm and direct, but not that firm and direct.
You might need to emphasize how important the issue is. Next, you might lead into the main issue before you actually talk about what you want or need done. Nathan is calling George at a company called Airtronics. Nathan is calling because he wants to get action on a proposal from George. More specifically, he wants to make sure George is going to submit the proposal to Cyclops today.
What important question does Nathan ask that relates to whether George can complete his proposal?
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